From Launch to Product-Market Fit: A Week-by-Week Action Plan for Your First 90 Days
Introduction
The first 90 days post-launch are critical for gathering feedback, optimizing your product, and working towards achieving product-market fit (PMF). This action plan outlines specific tasks to complete each week, ensuring a structured approach to your early growth efforts.
Key Metrics to Track Throughout the 90 Days
- User Signups and Activations
- Retention and Churn Rates
- Usage Metrics for Core Features
- Net Promoter Score (NPS)
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (LTV)
Week 1-2: Gathering Initial Data and Feedback
Week 1: Launch and Initial Data Collection
- Day 1-2:
- Monitor launch metrics (signups, activations, initial usage).
- Set up a dashboard to visualize key metrics in real-time.
- Day 3-4:
- Set up analytics tools (e.g., Google Analytics, Mixpanel).
- Ensure event tracking is implemented for critical user actions.
- Day 5-7:
- Conduct initial user interviews (aim for 5-10 interviews).
- Prepare a list of questions focusing on user experience and pain points.
Week 2: Analyzing Early Data and Adjusting
- Day 8-10:
- Analyze the first week's data to identify top issues and opportunities.
- Create a report summarizing key findings and insights.
- Day 11-12:
- Implement quick fixes based on initial feedback (e.g., UI improvements).
- Prioritize issues based on impact and ease of implementation.
- Day 13-14:
- Set up ongoing user feedback channels (e.g., in-app surveys, feedback forms).
- Define a schedule for regular feedback collection.
Week 3-4: Optimizing Onboarding and Core Features
Week 3: Onboarding Optimization
- Day 15-17:
- Analyze the onboarding funnel to identify drop-off points.
- Use heatmaps or session recordings to understand user behavior.
- Day 18-19:
- Design A/B tests for onboarding improvements (e.g., different messaging).
- Prepare variations for testing.
- Day 20-21:
- Implement the first round of onboarding optimizations based on A/B test results.
- Monitor user feedback on the new onboarding process.
Week 4: Core Feature Enhancement
- Day 22-24:
- Analyze usage patterns of core features to understand user engagement.
- Identify underutilized features and gather user feedback on them.
- Day 25-26:
- Prioritize feature improvements based on user feedback and usage data.
- Create a roadmap for feature enhancements.
- Day 27-28:
- Implement high-priority feature enhancements.
- Conduct user testing to validate changes before full rollout.
Week 5-6: Expanding Reach and Engagement
Week 5: Marketing Channel Experimentation
- Day 29-31:
- Identify and set up 2-3 potential marketing channels (e.g., social media, email).
- Research best practices for each channel.
- Day 32-33:
- Create content and campaigns tailored for each channel.
- Develop a content calendar for consistent posting.
- Day 34-35:
- Launch and monitor initial marketing efforts.
- Track engagement metrics and adjust strategies as needed.
Week 6: Engagement Strategy
- Day 36-38:
- Analyze user engagement patterns to identify engaged vs. at-risk users.
- Segment users based on their activity levels.
- Day 39-40:
- Design re-engagement campaigns for at-risk users (e.g., personalized emails).
- Develop targeted messaging to encourage re-engagement.
- Day 41-42:
- Implement engagement features (e.g., push notifications, email digests).
- Monitor the effectiveness of these features on user engagement.
Week 7-8: Iterating on Product and Pricing
Week 7: Product Iteration
- Day 43-45:
- Conduct a second round of user interviews focusing on power users.
- Prepare questions that dive deeper into advanced usage.
- Day 46-47:
- Prioritize the product roadmap based on user feedback and business goals.
- Align the roadmap with strategic objectives.
- Day 48-49:
- Begin development of the next major feature or improvement.
- Set timelines and assign responsibilities for the development team.
Week 8: Pricing Experimentation
- Day 50-52:
- Analyze the effectiveness of your current pricing model.
- Gather user feedback on pricing perceptions.
- Day 53-54:
- Design pricing experiments (e.g., different tiers, annual vs. monthly).
- Prepare promotional materials for the pricing tests.
- Day 55-56:
- Implement and launch pricing tests.
- Monitor user responses and conversion rates closely.
Week 9-10: Scaling Operations and Support
Week 9: Operational Scaling
- Day 57-59:
- Review and optimize internal processes for efficiency.
- Identify bottlenecks and areas for improvement.
- Day 60-61:
- Identify key hiring needs based on growth projections.
- Define roles and responsibilities for new hires.
- Day 62-63:
- Begin recruitment for critical roles.
- Utilize job boards and networks to attract candidates.
Week 10: Customer Support Enhancement
- Day 64-66:
- Analyze common support issues and create a comprehensive FAQ.
- Develop self-help resources to empower users.
- Day 67-68:
- Implement or improve your ticket management system.
- Ensure the system is user-friendly for both customers and support staff.
- Day 69-70:
- Train your team on customer support best practices.
- Conduct role-playing sessions to prepare for various scenarios.
Week 11-12: Measuring Product-Market Fit
Week 11: Quantitative Assessment
- Day 71-73:
- Conduct a comprehensive cohort analysis to understand retention trends.
- Segment users by acquisition source to analyze behavior.
- Day 74-75:
- Calculate and analyze key metrics (e.g., retention, NPS, usage frequency).
- Prepare visualizations to communicate findings.
- Day 76-77:
- Compare current metrics to industry benchmarks for product-market fit.
- Identify gaps and areas for improvement.
Week 12: Qualitative Assessment and Future Planning
- Day 78-80:
- Conduct a final round of in-depth user interviews to gather qualitative insights.
- Focus on understanding overall satisfaction and product effectiveness.
- Day 81-82:
- Analyze all data points to assess the current state of product-market fit.
- Summarize findings in a report for stakeholders.
- Day 83-84:
- Develop an action plan for the next 90 days based on product-market fit analysis.
- Set clear objectives and key results (OKRs) for the upcoming period.
Week 13: Review and Strategize
Days 85-90: Comprehensive Review and Strategy Session
- Day 85-86:
- Compile a comprehensive report on the first 90 days, summarizing key findings and metrics.
- Include successes, challenges, and lessons learned.
- Day 87-88:
- Hold a team strategy session to review progress and plan next steps.
- Encourage open discussion on areas for improvement and future initiatives.
- Day 89-90:
- Finalize and communicate the 90-day review and objectives for the next quarter.
- Ensure alignment across teams on goals and priorities moving forward.